The General Conditions regard the distance purchase of products via the internet, on the website www.maremmano.it which is the property of
FARM SRL
Via dell'industria 27 - 01100 Viterbo - VITERBO - ITALY
CF./P.I, n. iscrizione Reg. Imprese VT 01536140567
REA VT 110151
hereinafter "the seller".
Conclusion of the contract and delivery of products
Each order carried placed on www.maremmano.it implies the conclusion of a sales contract in Italian.
By concluding the purchase, the Customer places a binding order for the items contained in the virtual cart. Once the order is submitted, the Seller will send the Customer an email confirming the order. The sales contract will be understood to be stipulated by the Seller and the Customer when the latter receives order confirmation. If the Customer does not receive any order confirmation, without prejudice to malfunctions or technical issues during the sending and reception of emails, the relative order is understood to be rejected by the Seller and therefore null and void.
Orders will be dispatched as soon as the Seller receives full payment for items and any shipment costs.
If ordered products are unavailable and/or out of production, the Seller shall promptly inform the Customer. Under such circumstances, the Seller shall not be bound by an obligation to deliver ordered goods.
In any case, should any ordered products be unavailable, the Seller shall promptly refund the Customer for any amounts already paid.
The Seller will not be responsible for searching for and sourcing unavailable products from other sources and is solely obliged to deliver available stock and items ordered from its suppliers.
SHIPMENTS AND DELIVERIES
Il Cliente è tenuto al pagamento del prezzo pubblicato nella pagina del prodotto al momento dell'invio dell'ordine. Il prezzo indicato è definitivo e comprensivo dell'IVA.
Le spese di spedizione, laddove previste ed indicate, sono a carico del Cliente.
Shipping methods and times
The Customer is required to pay the product price published on the page at the moment of order submission. The displayed price is definitive and includes VAT.
Shipment costs, if required and specified, shall be borne by the Customer.
Shipment methods and times
Goods are delivered by the Seller's trusted couriers. The Customer may choose to have their goods delivered to the invoicing address, or another address of their own choice, which they must specify before order submission.
Whenever available, the Customer will receive an email specifying the courier's name and a shipment tracking number.
Shipments are made every 2/3 days from receipt of payment, depending on product availability. Delivery normally takes place within 24 hours in Italy, except for Sicily, Calabria and Sardinia, where delivery is within 48 hours, and within 72 hours for the smaller islands. Estimated delivery times may vary at particular times of the year or due to causes beyond our control (e.g. sales, bank holidays and holidays, strikes, etc...)
In any case, delivery times are approximate and non-binding.
Shipment costs
Shipment costs are calculated based on the order total, as specified on the dedicated page
During certain periods, some products may be offered with free shipment.
Caution: Acceptance of goods
If the Customer notices any anomalies in the parcel upon courier delivery, they should note down any details in the delivery document under the item "acceptance of goods with reservation", specifying the reason (example: damaged parcel, wet parcel, etc.) so that they can submit a complaint after checking the contents.
PAYMENT METHODS
The Seller accepts different payment methods, as specified here below.
The Seller reserves the right to reject certain payment methods and request different payment methods for certain orders.
When defining their order and at their own discretion, the Customer can choose from any of the accepted methods which are always explicitly specified, as described here below. For transaction protection purposes, all processes will take place via specific protection systems.
For any doubts or clarifications, simply get in touch with our customer service, for details go to contacts.
Payment method
Bank transfer
Payments by bank transfer must be made out to the IBAN specified during order conclusion. Shipments will only be dispatched upon reception of bank transfer. It is strongly recommended you send a copy of your payment slip to this email address info@maremmano.it
Credit card (via PayPal circuit)
If the customer chooses to pay by credit card, they will be directed, via a safe connection, to the PayPal circuit to proceed with the payment online. They will be requested to enter their credit card details, which will be protected and encrypted during the process. NB: you will be charged upon concluding the procedure.
PayPal account
If the customer chooses to pay with their PayPal account, they will be directed, via a safe connection, to the PayPal circuit to proceed with the payment online, after entering their user name and password.
NB: you will be charged upon concluding the procedure.
Under such circumstances you may also be offered the option of COD payment, for which a surcharge is applied, as specified in the margin.
It remains understood that if the customer has any doubts or requires clarification, they can contact the customer service using the details and instruction specified in the CONTACTS section on the website.
Use of promotional codes
Promotional vouchers are not purchasable and may be offered by the Seller as part of promotional campaigns, valid for a limited period of time.
In some cases, promotional vouchers may also be issued without any time limit and/or can be repeatable. The use of a promotional voucher may also be subject to a minimum amount , however in any case, the value of purchased products must be higher than the value of the promotional code.
If the value of the promotional code is insufficient to cover the value of ordered products, the difference can be paid for using one of the accepted payment methods, as described in the previous paragraph.
Promotional vouchers are not refundable in cash and do not accrue any interest on their value, they will not be refunded if the buyer decides to return all or some of ordered products, can only be used if the order is confirmed, cannot be used retroactively and cannot be transferred to third parties.
Unless otherwise specified by the Seller, it is not possible to cumulatively use several promotional vouchers for a single order.
If the Customer uses a promotional voucher for an order and total order value is lower than the value of the promotional voucher, in the event of the Customer withdrawing some items from the order, as of now the seller reserves the right to invoice the original price of remaining goods.
RIGHT OF WITHDRAWAL
Buyer's rights
Information regarding right of withdrawal (pursuant to art. 49., paragraph 1, lett. (h) of Legislative Decree no. 206/2005 Consumer Code
Pursuant to legislation in force, the buyer has the right to:
- withdraw from the contract without specifying any reason for doing so, within 14 days. The withdrawal period shall end after 14 days from the day on which the Customer or a third party, other than the carrier or person appointed by the Customer, comes into the physical possession of goods. If the contract regards several goods ordered by the Customer in a single order and delivered separately, the 14 day term shall start on the day the Customer or third party, other than the carrier appointed by the latter, comes into the physical possession of the last item.
- request the replacement or a price reduction or a full refund in the event purchased goods are found to be faulty or do not fit the description provided upon placing the order.
- In order to exercise said right, the Customer must send notification consisting of an explicit declaration of their decision to terminate the contract, or use the special WITHDRAWAL FORM (in compliance with the template form pursuant to ?art. 49, paragraph 4 of the Consumer Code), to be filled out in full, all fields completed; to download, click HERE.
- Lastly, the correctly filled out and signed form should be sent, within the terms mentioned above, by registered letter with return receipt or, within the same time limit, by telegram or e-mail to the following address:
FARM SRL - Via dell'industria 27 - 01100 Viterbo - VITERBO - ITALY- Tel. +39 0761.32.44.39 | Fax. +39 0761.33.19.69- e-mail: info@maremmano.it
- The Customer can also submit another explicit declaration of their decision to withdraw from the contract to the Seller, in this case without prejudice to the fact that the customer shall bear the burden of proving the correct and prompt exercise of the right of withdrawal. When sending the withdrawal via telegram or e-mail, you will also need to follow up the confirmation by registered letter with notification of reception NO LATER THAN 48 HOURS AFTER submitting the e-mail or telegram.
Upon receiving the request, the customer service department will get in touch with the customer to agree for the courier to drop by and collect items directly from the specified address.
Effects of withdrawal
The Customer is required to return or deliver products, correctly packaged in their original packaging, not ruined, damaged or dirty and complete with any accessories, instructions for use and documentation, without any undue delay and in any case within 14 days from the day of expressing their desire to withdraw from the contract and incurring direct costs for the return of goods only. The Customer shall be held liable for the reduction of the value of goods due to their handling in a manner other than the one required to establish the nature, characteristics and operation of goods.
Procedure for returning goods:
Delivered goods must be returned intact (we will not accept, under any circumstances, opened or partially opened bottles, or partially consumed products) no later than 14 (fourteen) working days from the date of receipt of the goods (to this end, the date that will be considered is the date on the waybill that was delivered to the purchaser together with the goods) to the following address:
FARM SRL
Via dell'industria 27 - 01100 Viterbo - VITERBO - ITALY
The Purchaser is required to handle goods with care, using the courier specified by the Seller and printing the special return label which must be placed on the parcel.
Re-shipped items must be sent in original packaging, exclusively in compliance with aforementioned instructions. COD or Carriage Paid returned packages shall not be accepted under any circumstances.
Refunds
After withdrawal from the contract, within 14 days from reception of returned goods and prior verification of the substantial integrity thereof, the Seller will proceed with a full refund of any amount effectively paid by the Customer, including shipment costs charged, with the exception of any extra costs deriving from the Customer's decision to use different delivery methods from those provided as standard. Said refunds will be carried out by the seller using the same payment method as the Customer who placed the order, unless otherwise established or agreed by both parties. In any case the customer will not incur any costs as a consequence of said refund.
If a promotional voucher was used for the order, the Seller will credit the amount effectively paid by the Customer only.
Any refunds will be directly credited onto the Customer's account or using the same payment method as the one used to make the purchase.
To this effect, normally:
- for payments via bank transfer, you will be refunded by payment to your account
- for payments with PayPal or credit card, the refund will be carried out on the PayPal account or credit card
- for COD payments, the Customer will be refunded on their current account, details of which must be provided to the Seller, or using another method as agreed with the Customer. The time required to view the credited amount depends on the correctness of information and the credit institute of the account.
For further information send an e-mail to info@maremmano.it
For further information please refer to: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_it.htm
Warranty for defects and flaws of products and additional information
Regulations set forth in the Consumer Code apply for all purchases made on maremmano.it, in terms of warranties for defects and flaws of products. Therefore the Customer will be recognised the rights set forth in art. 130 of the Consumer Code and said rights must be exercised within the terms set forth in art. 132 of the Consumer Code.
These sale conditions are available on the website www.maremmano.it and can be saved using the relative browser command (usually File -> Save with name).
Order details can be filed and the sale conditions can be downloaded using the relative browser command to save the order summary which appears on the last screen of the purchase process, or by waiting for the automatic order confirmation message which the Seller sends by email upon completion of the order. Said confirmation message contains order details, in a conveniently printable or savable format, using email programme functions.
Governing Law
These sale Conditions and sale contracts are disciplined by Italian legislation (specifically by the Consumer Code, which under articles 46 and 67 disciplines distance contracts, and Legislative Decree 70, 09/04/2003 regarding electronic commerce) and must be interpreted in light of the aforementioned.
For any disputes which may arise from the sale Conditions and/or sale contracts, customers can activate an amicable settlement procedure in compliance with requirements set forth in articles 141 et seq. of the Consumer Code.
The Customer also has the right to use the online dispute resolution procedure available on http://ec.europa.eu/consumers/odr/
Customer service
The aim of FARM SRL is to ensure the satisfaction of its customers.
If you have any doubts or questions on our products or purchase procedures you can send and email to info@maremmano.it or call us on +39 0761.32.44.39. We will also be delighted to provide assistance at the numbers +39 339 84 99 527, +39 338 62 80 786.
